1st Line Support Engineer – IT Support – PCs – French Speaking

1st Line Support Engineer & x2013 Technical Support Specialist & x2013 IT Technician & x2013 IT Support Engineer & x2013 French Speaking IT Support Engineer – IT Support & x2013 PC & x2013 Laptop & x2013 Hardware & x2013 Software & x2013 French Speaking – Reading & x2013 Berkshire & x2013 Up 25 000 pa + Bens for a fast growing and established software house based in Reading My client is publicly traded on the NYSE and are the world& x2019 s most recognized brands setting high standards for quality and service in automotive fixed operations Currently seeking a French Speaking 1st Line Technician to provide Technical Support for all Essential Diagnostic projects and any other Service Technology systems that have been agreed to support to ensure that equipment problems are diagnosed and rectified Responsibilities Deliver technical support for Dealers to identify and resolve problems with PC Laptop hardware software and associated equipment Resolve queries from customers suppliers and installers liaising with other team members as necessary Perform troubleshooting using decision tree to determine which piece of equipment is faulty and escalate the problem to the appropriate supplier Skills Experience in a technical support function Tier 2 1st Line Support Engineer with previous Helpdesk Call centre experience Experience solving general networking issues Candidates much be fluent in French My cli

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